Curbside Service Info and Request Form

The library has begun offering curbside pickup.

Here’s what that’s going to look like:

  • You will be able to request only materials that are in the Buckland catalog. (You can limit your search to Buckland by using the dropdown menu in the catalog.)
  • You can send us an email at bucklandlibrary@cwmars.org with your request or fill in this form:
    Please include the title, author and material type of the item(s) you are requesting
    You should receive a confirmation email.
  • Your request must include: TITLE, AUTHOR, MATERIAL TYPE (DVD, BOOK, AUDIO, CD), YOUR NAME, YOUR CONTACT INFO. Bonus points for including your LIBRARY CARD NUMBER!
  • We will put your item(s) in a paper bag outside the main entrance with your last name and first initial on it.
  • We will arrange a pickup time with you. We will be in the library to fill requests on Tuesday and Friday afternoons from 2 to 5 and Saturday mornings from 10 to noon. If those times don’t work for you, let us know and we will do our best to accommodate you.
  • If you know anyone who does not have access to the internet, please have them call us at 413-625-9412. We will do everything we can to get materials to them.
  • If you are looking for something that’s not in the catalog, let us know that, too. You never know!

RETURNS

We plan to begin accepting returns this week during the hours we are in the building. We expect there to be an initial onslaught, so the book drop will be closed when we are not there to empty it. Once that onslaught is over, we plan to reopen the book drop 24/7. In the meantime, do not leave books outside if the book drop is closed. There will be no penalty if you don’t return your materials right away. CWMARS is adjusting all due dates to July 1.

All returns will be quarantined for 72 hours before they are checked in. That means your returns will still show up as checked out on your record. We plan to check in Tuesday returns on Friday, and Friday and Saturday returns on Tuesday.

HOLDS AND DELIVERY

There is no schedule yet for statewide delivery to start up again. Our delivery service also makes medical deliveries, so they are fully staffed and ready to go, but many libraries are not. Once they do start up again, they will be picking up the backlog of holds that have been accumulating at large libraries first. So, this will be a slow process, and in the meantime, CWMARS will keep the holds function turned off.